By placing an order through Batchgoodesyou are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic (United States) country.
30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. This policy is applicable to all orders in any region we service. This is applicable to the US.. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
We do not charge for shipping in any region we service.
TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY
Delivery Time=Handling Time+Shipping Time
Handling Time: 1-3 business days (Mon-Fri)
Transit Time: 5-8 business days (Mon-Fri)
At which point items are sent from our distribution centers. Once the item has been collected by the courier, the item will be marked as dispatched and the customer is notified by email and SMS. At which point the order can not be changed or canceled.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected]
If you change your mind before you have received your order, we are able to accept cancellations up to the date it is dispatched. After this we are unable to cancel or edit your order. For refunds, please refer to our refund policy.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
PARCELS LOST IN TRANSIT
In relation to missing packages, if your item has not arrived within 30 calendar days, please contact us at [email protected] and we will investigate within 24-36 hours.
We do not charge taxes within the UNITED ST.
For more information
Monday to Friday : 9:30AM-6:30PM
Phone: +1 (818)371-3254
Address: 6758 Gill Way, Los Angeles, CA 90068, United States